Learning for organisers

Make the participant journey work.

Keep information current, test real tasks and connect improvements with evidence.

Your starting point

Map an information task

Keep information current, test real tasks and connect improvements with evidence.

The planned learning path

Titles are shown in the intended learning order. This is a preview of the subjects, not an open course or assessment.

What should this event help its audiences achieve?
Planned lesson · Title preview
How do we keep participation instructions current and usable?
Planned lesson · Title preview
How do we collect and approve exhibitor information for publication?
Planned lesson · Title preview
How do we connect registration, confirmation and entry?
Planned lesson · Title preview
Which data does this process actually need?
Planned lesson · Title preview
How do we make signs, maps and location names agree?
Planned lesson · Title preview
Can participants complete this information task?
Planned lesson · Title preview
How do we make operational responsibilities and handovers clear?
Planned lesson · Title preview
How do we recognise and act on a queue or crowding problem?
Planned lesson · Title preview
How do we keep participants informed during a service outage?
Planned lesson · Title preview
How do we report registrations, visitors and visits without mixing them up?
Planned lesson · Title preview
How do we turn feedback into a verified improvement action?
Planned lesson · Title preview

See how a printable certificate and a linked website badge will present an Approved or Verified decision.